We strive to ship orders within 1-2 business days after they are placed. Since all items are printed to order, some may take a bit longer to prepare. For urgent orders, we recommend selecting express post at checkout to ensure timely delivery.

Can I Pick Up My Order?

Yes, you can! We offer a local pickup option for customers in the area. During checkout, simply select the "Local Pickup" option, and we will notify you once your order is ready. Our pickup location is in Middleton Grange, NSW 2171.

How Do I Track My Order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier's website.

What Payment Methods Do You Accept?

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal.

Do You Ship Internationally?

Yes, we do ship internationally. Delivery times typically range from 14 to 25 days, depending on the destination. Please note that customs fees, duties, and taxes are the responsibility of the customer.

What If My Order Arrives Damaged?

If your order arrives damaged, please contact us immediately at sales@cookiecutterfactory.com.au with a photo of the damaged item. We will arrange for a replacement to be sent out to you as soon as possible.

Can I Cancel or Modify My Order?

If you need to cancel or modify your order, please contact us as soon as possible at sales@cookiecutterfactory.com.au. If your order has not yet been processed, we will do our best to accommodate your request.

What Is Your Return Policy?

We have a 14-day return policy for damaged or defective items. To be eligible for a return, you must provide a photo of the damaged item along with your receipt or proof of purchase. For more details, please refer to our Return Policy.

How Do I Use a Discount Code?

You can enter your discount code at checkout in the designated field. The discount will be applied to your order total before payment is processed. Please note that discount codes cannot be used on sale items or combined with other offers.

How Can I Contact You?

If you have any questions or need assistance, you can reach us at sales@cookiecutterfactory.com.au or through our social media channels on Instagram and Facebook at cookiecutterfactory. We strive to respond to all inquiries within 24-48 hours.